ACCESSIBILITY FOR GUESTS WITH DISABILITIES

Phoenix Art Museum makes every effort to ensure that our facilities and programs are accessible to all guests. Our policies are designed to ensure the safety of all of our Museum guests and our art collections. We are committed to providing complete and satisfying experiences for our guests with disabilities.

For more information, questions, concerns, or specific requests, please call Visitor Services at 602.257.1880 or email info@phxart.org

We welcome comments and suggestions about how we might continue to improve our programs for Guests with disabilities. Please email, write or call us at:

Education Department
Phoenix Art Museum
1625 N. Central Avenue
Phoenix, AZ 85004
Education@phxart.org
602.257.4356

 

GUESTS WITH MOBILITY DISABILITIES

 Wheelchairs                                                                                               

  • Phoenix Art Museum is accessible to all guests with mobility disabilities. All entrances into the Museum are wheelchair accessible.
  • Guests with disabilities may use mobility devices in all areas open to public pedestrian use.
  • Guests may borrow manual wheelchairs (standard and wide) from the locker room in the north entrance lobby.
  • Wheelchair accessible ramps and elevators are identified on the museum map for reference.

Accessible Parking and Drop-off

  • Accessible parking is available in both the north and south parking lots.
  • The most convenient location for drop off is on Coronado Street on the north side of the Museum near the main entrance lobby.

 Public Telephones                                                                             

  • A wheelchair-accessible public telephone is located in the main entrance lobby. Please ask a Visitor Services Associate for assistance to access the phone.

 

SERVICE ANIMALS


  • Service animals are welcome in the Museum.
  • Per the Americans with Disabilities Act: Service animals are limited to dogs and miniature horses that have been individually trained to do work or perform tasks for the benefit of an individual with a disability. The rule states that other animals, whether wild or domestic, do not qualify as service animals. Dogs that are therapy dogs, emotional support dogs or comfort/companion dogs are not considered service animals under ADA.
  • Per the Americans with Disabilities Act, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal's work or the individual's disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
  • Service animals are the responsibility of the owner and cannot be left unattended for any reason. Guests are responsible for the clean-up and for controlling their service animal's behavior. If, at any time, the service animal's behavior becomes a threat to the safety and well-being of other Museum guests or staff, the owner will be asked to leave the premises without refund of admission.
 

GUESTS WITH VISUAL IMPAIRMENTS

 Large Print and Rich Text Format                                                              

  • Large print labels for select exhibitions are available at the Visitor Services desk and select locations in the galleries. Large print electronic format (rich text format) labels for select exhibitions are available via email at the Visitor Services desk. If guests wish to receive electronic content, they must bring their own electronic device formatted to receive and read electronic content. The use of magnifying glasses are approved for reading gallery wall labels.
 

GUESTS WHO ARE HARD OF HEARING OR DEAF

Assistive Listening Devices                                                       

  • Assistive listening devices are available by request on a first-come, first served basis for programming facilitated in Whiteman Hall. Patrons desiring a listening device headset can check one out at projector booth in the lecture hall prior to the start of the event.

 Real-Time Captioning                                                                     

  • Real-Time Captioning is available for various recorded video art installations where applicable.

Sign Language Interpretation                                                

  • Sign Language interpreters may be requested for museum programs. At least three weeks’ notice is required. Email: education@phxart.org