Careers

Phoenix Art Museum is looking for a Second Shift Security Supervisor to supervise and direct the daily operations of the Security Department to provide a safe, secure, and welcoming environment for the Museum’s collection, members, visitors, volunteers, contractors, and staff. Serves as the on-site operational leader during assigned shifts, exercising independent judgment to coordinate security operations, emergency response, building access, customer service, and cross-department operations while maintaining the Museum’s customer service standards and operational priorities. Security Supervisors are expected to exercise independent judgment in directing daily security operations, responding to emergencies, coordinating building access, prioritizing staffing resources, and addressing operational issues consistent with Museum policies. During assigned shifts, the Security Supervisor may serve as the highest-ranking operational representative on site until relieved by senior management. Decisions should prioritize life safety, protection of the Museum’s collection, continuity of operation, and exceptional visitor service. Security Supervisors are expected to resolve operational issues independently whenever practical and escalate matters to senior leadership when circumstances require.

JOB DUTIES INCLUDE:

1. Provide leadership and supervision for assigned staff including Security Officers, Gallery Attendants, and Dispatch Operators. Duties include planning, scheduling, organizing and directing work, training staff, conducting interviews, recommending hiring decisions, coaching employees, administering corrective action consistent with Museum policy, completing performance evaluations, and making disciplinary recommendations.
2. Prioritize and coordinate multiple operational requests while balancing the safety, security and operational needs of the museum.
3. Maintain schedule flexibility based on assigned supervisory responsibilities and departmental needs. Certain assignments may require evening, weekend, holiday, after-hours, or short-notice availability to provide supervisory coverage, respond to operational needs, special events, emergencies, staffing shortages, or other unplanned circumstances.
4. Conduct daily briefing sessions with Security staff and coordinate daily post assignments, staffing adjustments, breaks, and lunches.
5. Serve as the on-site management representative during assigned shifts, making operational decisions regarding security, life safety, visitor issues, building operations, and emergency response when senior management is unavailable.
6. Promote consistent leadership practices, professional communication, accountability, teamwork, and a positive workplace culture within the Security Department.
7. Assist in the development and implementation of training programs including security procedures, emergency response, customer service, building evacuation, fire systems, ADA compliance, and art handling.
8. Perform security escorts as needed for guests, volunteers, contractors, vendors, media, and VIPs.
9. Enforce all Museum security policies and procedures.
10. Investigate, document, and respond to security incidents, visitor concerns, medical emergencies, facility issues, and policy violations. Coordinate with law enforcement, fire personnel, EMS, contractors, and Museum leadership as needed. Provide first aid within certification level and determine when outside emergency assistance is required.
11. Prepare logs, incident reports, supervisor pass-downs, and other documentation as required.
12. Assist in monitoring security-sensitive areas including galleries, art vaults, mechanical and electrical rooms, and Museum offices.
13. Coordinate with the Facilities Department and/or City of Phoenix regarding building maintenance, repairs, contractors, utilities, building systems and facility related incidents.
14. Coordinate with the Events Department regarding event staffing, logistics and operational support, as well as compliance with Arizona liquor laws. Assist with event setup and breakdown as needed.
15. Oversee Security Dispatch operations utilizing access control, CCTV/video management systems, fire and intrusion alarm systems, visitor management software, radio communications, and other integrated security technologies.
16. Coordinate with Museum departments regarding exhibitions, art movements, special events, tours, deliveries, VIP visits, and facility projects to ensure appropriate staffing and security coverage.
17. Open, secure, and close the Museum in accordance with established procedures.
18. Communicate regularly with Security staff regarding Museum policies, operational changes, activities, and events.
19. Participate in departmental meetings, leadership meetings, training, and other Museum activities as required.
20. Maintain professional and courteous communication with visitors, volunteers, contractors, staff, and outside agencies.
21. Provides operational coverage by performing Security Officer, Gallery Attendant, Dispatch Operator, or Event Staff duties when necessary to maintain continuity of operations.

MINIMUM QUALIFICATIONS:

1. High school diploma or equivalent required; some college preferred.
2. Previous experience leading, supervising, or directing staff required.
3. Experience in security, public safety, hospitality, museum operations, higher education, healthcare, or a related customer service environment preferred.

Knowledge of:

1. Supervisory principles and personnel management.
2. Museum operations and collection protection.
3. Security and emergency response procedures.
4. Incident command principles, risk assessment, and problem solving.
5. Customer service, conflict resolution, and balancing security requirements with exceptional visitor service.
6. CCTV, access control, intrusion detection, and fire alarm systems.
7. Scheduling and timekeeping software.

Skill and Ability to:

1. Supervise, motivate, and evaluate staff.
2. Exercise sound independent judgment.
3. Prioritize multiple competing operational demands.
4. Write clear reports and maintain accurate documentation.
5. Read floor plans and building schematics.
6. Become certified in American Red Cross CPR, First Aid, and AED.
7. Maintain confidentiality.
8. Stand for extended periods and lift up to 50 pounds, respond rapidly to emergencies, and traverse all areas of the Museum campus.
9. Interact effectively with Museum visitors, members, volunteers, contractors, staff, and public safety agencies.

Please submit cover letter and resume with job code PAM-SUP to HR@phxart.org

*** Incomplete submissions may not be considered ***

Job Status: full-time, exempt, regular                                                             EOE

Salary: $45,000-$46,000/year

Phoenix Art Museum is looking for a Membership and Guest Services Associate through to greet and help Museum visitors with utmost courtesy and respect, answer visitors’ questions regarding the Museum’s collections, exhibitions, events, and facilities.

Requirements:

• Report to work punctually, prepared for each scheduled shift.
• Ability to display courtesy and sensitivity in dealing with the public.
• Remain informed and answer questions regarding exhibitions and events at the Museum.
• Ability to operate the ticketing system to collect visitor’s admission fees and complete transactions.
• Actively promote Museum and Support Organization memberships to visitors. Assist patrons with membership application forms, and process Museum membership fees.
• Fulfill end of shift closing procedures and prepare appropriate documents.
• Keep brochure racks stocked and neatly organized. Assist visitors with finding information of interest.
• Communicate with staff and visitors in person or by telephone in a professional manner.
• Data entry.

Minimum Qualifications:

Education:

• High school graduate or equivalent.
• Minimum of one year experience in a customer services environment.

Knowledge of:

• Experience in cash handling and knowledge of cash handling procedures.
• Knowledge of the downtown Phoenix area is desirable.
• Knowledge and appreciation of art and/or museum operations desirable.

Skill and ability to:

• Have a neat, professional image and positive attitude.
• Strong computer (including problem solving) skills; Windows environment and data entry.
• Strong communication skills and ability to interact effectively with a wide range of Museum members, visitors, volunteers, and staff.
• Foreign language skills desirable.

Email cover letter and resume, with Job Code PAM-MGSA to: HR@phxart.org

*** Incomplete submission may not be considered ***

Job Status: part-time (15 hrs/wk), non-exempt

Pay rate: $16.50/hour

EOE